Rebecca Morley
About Rebecca Morley
Rebecca Morley is a Customer Success Manager at Fortra, where she has worked since 2022. With a background in customer relationship management and a commitment to customer-centric practices, she has held various roles in prominent technology companies over the past decade.
Work at Fortra
Rebecca Morley has been serving as a Customer Success Manager at Fortra since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Based in Theale, England, she has contributed to the company's commitment to customer success by managing relationships and advocating for customer needs.
Previous Experience in Customer Success
Before joining Fortra, Rebecca held several positions that contributed to her expertise in customer success. She worked at Tripwire as Renewals Manager - EMEA from 2016 to 2022, where she managed customer renewals and relationships. Prior to that, she was a Customer Relationship Manager at CCS Insight from 2014 to 2016, focusing on maintaining customer satisfaction and engagement.
Career Background
Rebecca's career includes significant roles at prominent technology companies. She began her tenure at CA Technologies, where she served as an Executive Assistant/Sales Administrator from 2008 to 2010 and later as a Customer Portfolio Representative from 2010 to 2013. Additionally, she worked at Microsoft as an Existing Customer Relationship Specialist in 2013-2014, further enhancing her skills in customer relationship management.
Education and Expertise
Rebecca studied Early Childhood Education and Teaching at Bristol from 1992 to 1996. This educational background complements her professional experience, allowing her to apply a customer-centric approach in her roles. Her strong negotiation skills and self-motivated nature contribute to her effectiveness in managing customer relationships.
Customer-Centric Philosophy
Rebecca advocates for a customer-centric approach that emphasizes trust and emotional connection in decision-making. She believes in the importance of honesty and openness in building customer relationships. Her perspective highlights the role of customer success in managing the entire customer lifecycle, extending beyond traditional sales and support functions.