Renato Grandinetti
About Renato Grandinetti
Renato Grandinetti is a Cyber Security Support Engineer currently employed at Fortra in Peterborough, England. He has a diverse professional background, including roles in IT support, sales management, and customer service across various organizations.
Current Role at Fortra
Renato Grandinetti serves as a Cyber Security Support Engineer at Fortra, a position he has held since 2021. In this role, he applies his knowledge and skills in cyber security to support clients and ensure the security of their systems. His responsibilities include troubleshooting security issues and implementing solutions to enhance system integrity. Grandinetti's practical approach to problem-solving is particularly valuable in high-pressure situations, where quick and effective responses are essential.
Previous Experience in IT Support
Before joining Fortra, Renato Grandinetti gained extensive experience in IT support roles. He worked as an ITSC Agent at Thomas Cook from 2017 to 2020, providing first and second line support in Peterborough, United Kingdom. Following this, he served as a Service Desk Analyst at CDW UK from 2020 to 2021. His background in customer service includes a role as a Customer Service Representative at Mastercard from 2014 to 2016, where he developed strong communication skills and the ability to assist clients effectively.
Educational Background
Renato Grandinetti studied at Istituto Professionale di Stato per i Servizi Commerciali e Turistici - B.Lanino in Italy, where he achieved a qualification in Tourism and Travel Services Management. He also attended Université Rennes 2, focusing on English and Spanish languages. This diverse educational background has equipped him with a range of skills applicable to his career in cyber security and customer service.
Skills and Professional Development
Renato Grandinetti demonstrates a strong commitment to continuous learning and professional development in the field of cyber security. He possesses excellent organizational skills and the ability to communicate effectively with individuals at all levels. His experience across various roles has contributed to his practical problem-solving abilities, particularly in challenging situations.
Early Career in Hospitality
Renato Grandinetti began his career in the hospitality industry, working as a Hotel Receptionist at Pullman Sydney Hyde Park and Novotel Sydney on Darling Harbour in 2014. These roles provided him with foundational customer service skills and experience in managing guest relations, which he later applied in his IT support and cyber security roles.