Shanna Gordon
About Shanna Gordon
Shanna Gordon serves as a Senior Enterprise Account Executive and Account Manager at Fortra and as Director of Brand Protection Solutions at PhishLabs, both roles she has held since 2018. With over 20 years of experience in the cybersecurity industry, she specializes in digital risk protection, anti-phishing, and email security.
Work at Fortra
Shanna Gordon has served as a Senior Enterprise Account Executive and Account Manager at Fortra since 2018. In this role, she manages both new and existing business relationships across Canada for multiple Fortra brands. Her responsibilities include ensuring customer satisfaction and facilitating the understanding of complex technology solutions that protect essential business processes. With a focus on digital risk protection, anti-phishing, and email security, she plays a critical role in supporting clients in navigating the cybersecurity landscape.
Current Role at PhishLabs
In addition to her position at Fortra, Shanna Gordon has been the Director of Brand Protection Solutions at PhishLabs since 2018. Based in the Toronto, Canada Area, she specializes in safeguarding brands from digital risks, particularly in the realms of anti-phishing and email security. Her expertise contributes to the development of strategies that help organizations protect their online presence and maintain brand integrity.
Education and Expertise
Shanna Gordon holds a Bachelor of Arts in Psychology from York University, where she studied from 2000 to 2003. Additionally, she earned a Diploma in Marketing and Event Planning from George Brown College, completing her studies in 2002. With over 20 years of experience in the cybersecurity industry, she has developed a strong focus on financial services, enhancing her expertise in digital risk protection and customer engagement.
Background in Client Services
Prior to her current roles, Shanna Gordon worked at BrandIntel as the Director of Client Services from 2004 to 2009. During her five years in this position, she gained valuable experience in managing client relationships and delivering services tailored to customer needs. This background has contributed to her proven leadership skills and her ability to handle multiple responsibilities effectively.
Professional Skills and Leadership
Shanna Gordon is recognized for her leadership capabilities and her ability to manage diverse tasks to ensure project completion. Her strong passion for helping customers understand complex technology solutions is evident in her approach to client interactions. She emphasizes the importance of cybersecurity in protecting crucial business processes, demonstrating her commitment to enhancing client knowledge and security.