Tj Sundberg
About Tj Sundberg
Tj Sundberg is a Senior Customer Operations Specialist at Fortra, where he manages operations for over 500 customer accounts and trains team members on brand specifics. He has a background in communication and media studies and has held various roles in customer operations and media negotiation.
Work at Fortra
Tj Sundberg currently serves as a Senior Customer Operations Specialist at Fortra, a position he has held since 2024. In this role, he manages operations for over 500 customer accounts across various brands, including Infrastructure Protection and Secure File Transfer. His responsibilities include conducting monthly account risk and churn review meetings for Offensive Security and Vulnerability Management products. Prior to this role, he worked as a Customer Operations & Renewals Specialist - Infrastructure Protection at Fortra from 2022 to 2024, where he developed expertise in customer operations and account management.
Education and Expertise
Tj Sundberg earned a Bachelor of Arts in Communication and Media Studies from Coastal Carolina University, completing his studies from 2009 to 2012. His educational background provides a foundation for his current role in customer operations, where effective communication is essential. He also serves as a subject matter expert on the US Government Export process, offering guidance to team members and ensuring compliance with relevant regulations.
Background
Before joining Fortra, Tj Sundberg gained experience in the media industry. He worked as an Assistant Negotiator at MediaCom from 2013 to 2014 in Manhattan, New York. Earlier in his career, he completed a one-month internship at Fox Cable Networks in 2011, also in Manhattan. These roles contributed to his understanding of operations and customer relations within a corporate environment.
Training and Development
In his current position, Tj Sundberg is responsible for training both new and current team members on brand specifics and operational processes. This aspect of his role emphasizes his commitment to developing team capabilities and ensuring that all members are well-versed in the necessary operational protocols.
Account Management and Compliance
Tj Sundberg conducts account audits in CRM systems to ensure data accuracy and compliance. His role involves regular reviews and assessments to maintain the integrity of customer data and operational processes. This responsibility highlights his focus on maintaining high standards in customer operations.