Warner Okereke
About Warner Okereke
Warner Okereke is a Customer Success Manager at Fortra, with a Bachelor of Science in Computer Information Systems from Wayne State College. He has extensive experience in customer service roles, particularly at Fiserv, where he held various positions over a span of 16 years.
Work at Fortra
Warner Okereke currently serves as a Customer Success Manager at Fortra, a position he has held since 2022. In this role, he is responsible for ensuring customer satisfaction and success by aligning customer business objectives with service value optimization. He acts as a trusted advisor to customer managers and executive sponsors, identifying and engaging key economic buyers and stakeholders. His responsibilities also include creating customer references, case studies, and testimonials for the portfolio of customers he manages.
Previous Employment at Fiserv
Prior to his role at Fortra, Warner Okereke worked at Fiserv in various positions over a span of 13 years. He started as a Client Service Analyst from 2006 to 2009, then progressed to Client Service Partner III from 2012 to 2022, and served as a Success Partner IV for 7 months in 2022. His experience at Fiserv included coordinating with deployment teams and technical engineers, tracking customer activity to identify churn risk, and collaborating with stakeholders to mitigate potential issues.
Education and Expertise
Warner Okereke earned a Bachelor of Science (B.S.) degree in Computer Information Systems from Wayne State College, where he studied from 2002 to 2006. His educational background provides a strong foundation for his expertise in customer success management, particularly in aligning technical solutions with customer needs. He has developed skills in collecting customer feedback on product needs and articulating those insights to product and engineering teams.
Background at Wayne State College
During his time at Wayne State College, Warner Okereke worked as an Information Desk Team Member from 2004 to 2006. This role was located in the Student Center and contributed to his early experience in customer service and support. His work at the college helped him develop interpersonal skills and a customer-focused approach that he has carried into his professional career.