Jacob H.
About Jacob H.
Jacob H. is an Information Technology Manager at Fortress Information Security in Orlando, Florida, where he has worked since 2021. He specializes in cybersecurity and cloud management, having previously held roles at Orchid Medical and GoldSky Security.
Work at Fortress Information Security
Jacob H. has served as the Information Technology Manager at Fortress Information Security since 2021. In this role, he has implemented security functions across the organization, which has enhanced the overall cybersecurity posture. He manages and supports cloud environments in Azure and AWS, contributing significantly to the company's cloud strategy and operations. Additionally, Jacob administers Office 365, including Exchange and SharePoint, to improve communication and collaboration within the company.
Education and Expertise
Jacob H. pursued his education in Information Technology Management, earning a Master of Science (MS) from Western Governors University from 2023 to 2024. He also holds a Bachelor of Science (BS) in Applied Computer Science from Troy University, completed from 2016 to 2019. Earlier, he studied Marketing at Valencia College, where he achieved an Associate of Arts (AA) degree from 2013 to 2015. His educational background supports his expertise in IT management and cybersecurity.
Background in IT Roles
Jacob H. has a diverse background in various IT roles. Before his current position, he worked as a System Administrator at Orchid Medical from 2018 to 2019 and later as an Information Security System Administrator from 2019 to 2021. He also served as a Security Analyst at GoldSky Security from 2016 to 2017. Additionally, he gained experience as a Research Assistant at the University of Central Florida from 2017 to 2020, contributing to his comprehensive understanding of IT systems and security.
Technical Support and IT Management
In his current role, Jacob H. provides Tier 3 and Tier 4 support for end-users, addressing complex technical issues and ensuring high levels of service. He plays a key role in planning and organizing critical infrastructure changes to support business growth and stability. Jacob operates and manages IT Service Management (ITSM) systems for approximately 300 users, ensuring efficient IT support and operations across the organization.