Mark Ainsworth
About Mark Ainsworth
Mark Ainsworth is a Customer Account Manager at Forum Energy Technologies, where he has built strong relationships with major clients over eight years. He is responsible for managing key customer accounts, preparing proposals, and ensuring a positive customer experience.
Work at Forum Energy Technologies
Mark Ainsworth has been employed at Forum Energy Technologies since 2016, serving as a Customer Account Manager. He operates from Kirkbymoorside, North Yorkshire, and oversees global client relationships. His role involves managing key customer accounts and ensuring the success of contract deliveries related to remotely operated vehicles (ROVs). Ainsworth coordinates the preparation of commercial and technical proposals and negotiates sales of complete ROV systems.
Education and Expertise
Mark Ainsworth studied at Lady Lumley's Pickering. His educational background supports his expertise in customer account management, particularly in the offshore market. He has developed a comprehensive understanding of market trends and key market drivers, which informs his strategic approach to account management.
Background
Ainsworth has built strong working relationships with major clients, focusing on multiple ROV contract deliveries. He has been assigned sole responsibility for specific key customer accounts, which involves developing account strategies that align with customer priorities. His role requires a thorough understanding of both commercial and technical aspects of the business.
Achievements
In his capacity as Customer Account Manager, Mark Ainsworth acts as the customer advocate within Forum Energy Technologies. He ensures an exceptional customer experience by collaborating with various departments. Ainsworth also prepares monthly forecasts by account and responds to project requests for quotations (RFQs), demonstrating his commitment to maintaining and developing customer relationships.
Client Relationship Management
Mark Ainsworth attends regular meetings with customers worldwide to foster and enhance relationships. His approach includes conducting SWOT analyses to identify customer strategic priorities, which aids in the development of tailored account strategies. This proactive engagement is key to his role in ensuring client satisfaction and loyalty.