Rachel Marino
About Rachel Marino
Rachel Marino serves as an Inside Sales Representative II at Forum Energy Technologies, where she has worked since 2018. She manages international sales accounts and ensures timely product delivery while addressing complex customer service issues.
Work at Forum Energy Technologies
Rachel Marino has been employed at Forum Energy Technologies since 2018, currently holding the position of Inside Sales Representative II. In this role, she manages international sales accounts across regions such as the Middle East, Asia, and Australia. She is responsible for handling sales orders that can reach up to 2 million dollars. Her duties also include coordinating with manufacturing plants and warehouses to ensure timely delivery of products. Additionally, she addresses complex customer service issues, including lost orders and incorrect item sizes, to maintain customer satisfaction.
Previous Employment Experience
Prior to her current role, Rachel Marino worked in various positions at Forum Energy Technologies, including as an Inventory Assistant and as a Temporary Facility Administrative Assistant in 2018. She also gained experience as a Media Assistant at the UT-Austin Chemical Engineering Department in 2012. Other roles include working as a Substitute Teacher/Caregiver at Zenith Learning and as a Videographer at Acton School of Business. Additionally, she served as an SEO Writing Intern at Volusion, Inc. and as a Content Writer at Captain Marketing.
Education and Expertise
Rachel Marino studied at The University of Texas at Austin, where she earned a degree in Journalism and Anthropology, with a minor in Communications, from 2009 to 2013. Her educational background supports her expertise in communication and customer relations, which are essential in her current sales role. She also attended Cy Woods High School, where she laid the foundation for her future academic and professional pursuits.
Skills in Customer Service and Sales
In her role as Inside Sales Representative II, Rachel Marino demonstrates strong skills in customer service and sales management. She effectively resolves complex customer service issues, ensuring customer satisfaction through timely and effective solutions. Her ability to manage international sales accounts and coordinate logistics highlights her organizational skills and attention to detail, which are critical in the fast-paced energy sector.