Amanda Russell (She/Her/Hers)
About Amanda Russell (She/Her/Hers)
Amanda Russell is a Strategic Customer Success Manager with extensive experience in customer relations and account management. She has held various roles in companies such as FOSSA, People Data Labs, and Kentik, demonstrating a strong background in customer success and operations.
Current Role at FOSSA
Amanda Russell serves as the Strategic Customer Success Manager at FOSSA, a position she has held since 2023. In this role, she is responsible for ensuring customer satisfaction and success through strategic engagement and support. Her work involves collaborating closely with clients to understand their needs and help them achieve their goals using FOSSA's services.
Previous Experience at FOSSA
Prior to her current role, Amanda worked at FOSSA as a Senior Customer Success Manager from 2022 to 2023. During her nine-month tenure, she focused on enhancing customer relationships and driving product adoption among clients. Her efforts contributed to improved customer retention and satisfaction.
Professional Background
Amanda has a diverse professional background in customer success and client relations. She worked at People Data Labs as a Team Lead and Customer Success Manager in 2022 for five months, and previously held the position of Vice President of Client Relations at Vcheck Global LLC from 2019 to 2020. Additionally, she served as a Customer Success Manager at Kentik from 2020 to 2022.
Education and Certifications
Amanda studied at the University of South Florida Muma College of Business, where she completed a DE&I Certification Course in 2021. She also attended Oakland Community College from 2006 to 2007 and studied at Michigan College of Beauty-Troy from 2012 to 2014. Her educational background supports her expertise in customer success and client relations.
Career Progression
Amanda's career in customer success began at ProVisors, where she held multiple roles from 2015 to 2017, including Member Services Representative and Head of Membership Operations. Her experience at ProVisors laid the foundation for her subsequent roles in customer success, leading to her positions at Kentik, Vcheck Global LLC, and People Data Labs.