Manuel A. Harnisch
About Manuel A. Harnisch
Manuel A. Harnisch serves as the Vice President of Customer Success at FOSSA and has held similar roles at People Data Labs and Kentik, where he significantly increased annual recurring revenue. He holds a BS in Information Systems from Drexel University and aspires to transition into a full-time adventurer and part-time consultant.
Work at FOSSA
Manuel A. Harnisch serves as the Vice President of Customer Success at FOSSA, a position he has held since 2022. He is based in the New York City Metropolitan Area. In this role, he focuses on enhancing customer satisfaction and success, leveraging his extensive experience in customer success management.
Previous Experience in Customer Success
Before joining FOSSA, Harnisch held the position of Vice President of Customer Success at People Data Labs from 2021 to 2022. He contributed significantly to the company’s growth, increasing annual recurring revenue (ARR) from $10 million to over $30 million within a year. He also worked at Kentik as Head of Customer Success from 2017 to 2021, where he played a key role in scaling ARR from $5 million to over $25 million while maintaining a retention rate above 90%.
Education and Expertise
Manuel A. Harnisch earned a Bachelor of Science in Information Systems from Drexel University, where he studied from 2005 to 2008. He also completed his Fachabitur in Technologie at Staatl. Fachoberschule Weißenburg from 2000 to 2002. His educational background provides a strong foundation for his career in technology and customer success.
Career Development
Harnisch's career includes various roles in customer success and technology. He worked at SevOne in multiple capacities, including Senior Solutions Architect, Director of Platform Services, and Senior Director of Strategic Customer Success. His experience also includes positions at Comcast Corporation and HostMySite.com, where he developed technical and customer-focused skills.
Personal Interests and Aspirations
In addition to his professional endeavors, Manuel A. Harnisch has a passion for marathon running. He has undergone a significant fitness and lifestyle transformation in 2020 and 2021, which has influenced his work-life balance. He aspires to transition into a full-time adventurer and part-time consultant within the next three years.