Ryan Link
About Ryan Link
Ryan Link is a Senior Customer Success Engineer with over 20 years of experience in account management and product improvement. He has held various roles in technology and customer success, including positions at EverQuote, FOSSA, and Concept Technology Inc.
Current Role at FOSSA
Ryan Link serves as a Senior Customer Success Engineer at FOSSA, a position he has held since 2024. His role is remote and based in San Francisco, California. In this capacity, he manages a portfolio of approximately 90 named accounts, which collectively generate over $4 million in Annual Recurring Revenue (ARR). His responsibilities include ensuring customer satisfaction and facilitating product improvements.
Previous Experience at EverQuote
Prior to his current role, Ryan worked at EverQuote as a Senior Technical Account Manager from 2021 to 2022. This position was based in Cambridge, Massachusetts, and lasted for 10 months. In this role, he focused on account management and technical support, contributing to customer success initiatives.
Background in Customer Success and IT
Ryan has extensive experience in customer success and IT, having worked in various roles over the past 20 years. He held the position of Customer Success Manager and API Support Lead at Oddball from 2019 to 2021. Additionally, he served as IT Director and Solutions Engineer at Concept Technology Inc. from 2017 to 2019, and as a Technical Account Manager and Network Administrator at Everglades Technologies from 2008 to 2013.
Education and Certifications
Ryan Link has a strong educational background, having studied Mathematics and Computer Science at the University of Washington, where he earned a B.S. in Mathematical Sciences from 1991 to 1996. He also attended Berklee College of Music, focusing on Professional Music and Voice for one year. Furthermore, he holds ITIL 4 Foundation and SAFe 5 Practitioner certifications, which enhance his expertise in IT service management and agile practices.
Theatrical Experience
In addition to his technical career, Ryan has professional experience in the performing arts. He worked as an actor at Barrow Street Theatre for two months in 2013 and has participated in Broadway and national tours as a singer and musician. This diverse background contributes to his communication skills and customer engagement strategies.