Steven Brent
About Steven Brent
Steven Brent is a Senior Customer Success Manager at FOSSA, with extensive experience in customer solutions and sales engineering across various companies in the New York City area. He holds a Bachelor's degree in Computer Science from East Stroudsburg University of Pennsylvania.
Current Role at FOSSA
Steven Brent serves as a Senior Customer Success Manager at FOSSA, a position he has held since 2022. In this role, he focuses on ensuring customer satisfaction and success, leveraging his extensive background in customer solutions and engineering. His experience allows him to effectively address client needs and enhance their overall experience with FOSSA's offerings.
Previous Experience in Customer Solutions
Prior to joining FOSSA, Steven Brent accumulated significant experience in customer solutions roles. He worked as a Customer Solutions Engineer at Dow Jones from 2017 to 2019, where he contributed to client engagement and support. Additionally, he held positions at Scripps Networks Interactive and eko, further developing his expertise in customer success and partnerships.
Sales Engineering Background
Steven Brent has a solid foundation in sales engineering, having worked in various capacities across multiple companies. His roles included Lead Sales Engineer at Elcom from 2011 to 2013, Senior Sales Engineer at Ooyala from 2016 to 2017, and Senior Partner Solutions Engineer at TripleLift from 2019 to 2020. These positions equipped him with skills in technical sales and client relationship management.
Educational Background in Computer Science
Steven Brent studied Computer Science at East Stroudsburg University of Pennsylvania. He completed his studies and earned a Bachelor's degree, which laid the groundwork for his career in technology and customer solutions. His education has been instrumental in his ability to navigate technical challenges in his professional roles.