Aaron Meressie BSc (Hons)
About Aaron Meressie BSc (Hons)
Aaron Meressie is a Lead Service Analyst at Foster + Partners, where he has worked since 2019. He holds a BSc in Business Computing from Goldsmiths, University of London, and has experience in various roles within educational institutions and technology companies.
Current Role at Foster + Partners
Aaron Meressie serves as the Lead Service Analyst at Foster + Partners, a position he has held since 2021. In this role, he oversees the incident management and service request processes, ensuring efficient service delivery. He actively collaborates with business units and IT management to identify needs and prioritize the use of the Service Management tool. Additionally, he represents the IT Service Desk at weekly Change Advisory Board (CAB) meetings, contributing to the decision-making processes regarding changes in IT services.
Previous Experience in Higher Education
Aaron Meressie worked at Goldsmiths, University of London, where he held two roles. He was a Student Ambassador from 2016 to 2018, engaging with prospective students and representing the university. Following this, he served as a Service Analyst from 2018 to 2019, where he contributed to the IT service management processes. His experience in higher education provided him with a solid foundation in customer service and administrative support.
Professional Background in IT and Service Management
Before joining Foster + Partners, Aaron held various positions in the IT sector. He worked as a Transaction Monitoring Specialist at WorldRemit from 2016 to 2017 and as a Specialist at Apple from 2013 to 2016. Additionally, he was an Enrolment Administrator at City and Islington College for two months in 2013. These roles equipped him with valuable skills in service delivery, customer interaction, and technology management.
Educational Qualifications
Aaron Meressie studied at Goldsmiths, University of London, where he earned a Bachelor’s Degree in BSc Business Computing. He also attended City and Islington College, achieving a Higher National Diploma in Information Technology. His foundational education includes 9 GCSEs from Highgate Wood School and Sixth Form, covering subjects such as Maths, English, Double Science, IT, and others.
Certifications and Technical Skills
Aaron is certified as an Azure Administrator, demonstrating his expertise in cloud services. He possesses strong competencies in various technologies, including Kubernetes, Docker, and AWS EC2. These skills enhance his ability to manage IT services effectively and contribute to the technological advancements within his organization.