Khaled Mohammed
About Khaled Mohammed
Khaled Mohammed is an IT Service Desk Analyst currently employed at Foster + Partners in London, United Kingdom. He has a background in computing, having earned a Bachelor's degree and a Master's degree in related fields, and has held various roles in customer service and IT support.
Current Role at Foster + Partners
Khaled Mohammed has been employed as an IT Service Desk Analyst at Foster + Partners since 2019. In this role, he is responsible for providing IT support and ensuring effective customer interaction, which is a significant aspect of his work. His position involves troubleshooting technical issues and assisting users with their IT needs in a fast-paced environment.
Previous Experience at EF Education First
Khaled Mohammed has held multiple positions at EF Education First. He worked as a Resident Assistant in 2017 for one month and again in 2016 for two months in Bournemouth, England. He served as a Student Services Coordinator from 2014 to 2015 for three months and as a Customer Service Coordinator for two months in 2015. Additionally, he worked as an Activities Leader in 2013 and 2014, contributing to the organization of activities for students.
Educational Background
Khaled Mohammed studied at Cardiff Metropolitan University, where he earned a Bachelor's degree in Computing from 2013 to 2014 and a BSc in Computer Science from 2015 to 2016. He also attended Bournemouth University for a Master's degree in Cyber/Computer Forensics and Counterterrorism. Earlier in his education, he completed a Higher Diploma in Specialization of Programming at the Center of Higher Vocational Technology Computer in Benghazi, Libya, from 1999 to 2001.
Experience in IT Support
Before joining Foster + Partners, Khaled worked as a First Line Support Analyst at 365IT from 2018 to 2019 for one year in Poole. In this role, he provided initial support for IT issues, further developing his skills in customer interaction and technical troubleshooting.
Certifications and Skills
Khaled Mohammed has achieved the ISO27001 ISMS Foundation certification, which indicates his expertise in information security management systems. His strong interest in customer interaction plays a crucial role in his effectiveness as an IT support analyst.