Patrick Osakue
About Patrick Osakue
Patrick Osakue is a Service Analyst currently employed at Foster + Partners in London, England. He has a background in deskside support and expertise in Exchange O365 administration, with previous roles at Richmond and Wandsworth Councils.
Work at Foster and Partners
Patrick Osakue has been employed as a Service Analyst at Foster + Partners since 2021. In this role, he is responsible for monitoring incidents and taking ownership of their resolution. He ensures that customers receive regular updates and follow-ups throughout the incident management process. His position involves handling incidents and service requests, emphasizing effective complaint and escalation management.
Previous Experience at Richmond and Wandsworth Councils
Prior to his current role, Patrick Osakue worked at Richmond and Wandsworth Councils. He served as a Deskside Support Analyst from 2019 to 2021, focusing on Windows 10 operational support. Before this position, he was a Deskside Support professional at the same councils from 2017 to 2018. In both roles, he collaborated regularly with 2nd and 3rd line support teams to resolve complex incidents.
Expertise in Exchange O365 Administration
Patrick Osakue possesses expertise in administrating Exchange O365, which includes managing directory synchronization and Active Directory Federation Services (ADFS). His technical skills support his role in incident management and enhance his ability to resolve issues effectively.
Education and Expertise
Patrick Osakue studied at Staffordshire University, where he earned a Bachelor's degree in Business Information Technology from 2015 to 2019. His educational background provides a foundation for his career in IT support and service analysis.
Experience as Head Group Leader at Camp Beaumont
Before his roles in IT support, Patrick Osakue worked as a Head Group Leader at Camp Beaumont from 2014 to 2017. In this position, he was responsible for overseeing group activities and ensuring a positive experience for participants. This experience contributed to his skills in leadership and customer service.