Paul Freeman
About Paul Freeman
Paul Freeman is a Senior Desktop Support Analyst at Foster + Partners, where he serves as a Subject Matter Expert for engineering and accounts software and hardware issues. He has extensive experience in IT support, having previously worked at Wates Group Ltd and British Airways.
Current Role at Foster + Partners
Paul Freeman holds the position of Senior Desktop Support Analyst at Foster + Partners, a role he has occupied since 2016. In this capacity, he serves as a Subject Matter Expert (SME) for all Engineering and Accounts software and hardware issues. His responsibilities include providing audio-visual support for video conferencing meetings, ensuring effective communication for VIP users. He specializes in managing high-priority issues that affect these users, showcasing his ability to handle critical situations efficiently. Additionally, he oversees the Airwatch MDM system, which is essential for mobile device management within the organization.
Previous Experience at Wates Group Ltd
Before joining Foster + Partners, Paul Freeman worked at Wates Group Ltd as a 2nd/3rd Line Support Technician from 2005 to 2016. During his 11 years in this role, he was based in Leatherhead and gained extensive experience in technical support. His work involved addressing various IT issues and providing solutions to enhance operational efficiency.
Experience at British Airways
Paul Freeman's career includes a position at British Airways, where he served as a Resource Domain Administrator from 1996 to 1998. This role took place at Heathrow Airport and contributed to his foundational knowledge in IT support and administration, further shaping his technical expertise.
Educational Background
Paul Freeman attended Longford Comprehensive from 1981 to 1986, completing a five-year program. This educational background provided him with the foundational skills necessary for his subsequent career in IT support and analysis.