Kevin Ames
About Kevin Ames
Kevin Ames serves as the Senior Director of Customer Success at Foursquare, bringing over 16 years of experience in building and leading post-sales functions in the B2B SaaS sector. His career includes significant roles at companies like LinkedIn, Asana, and MongoNet, where he focused on customer experience, team development, and strategic growth initiatives.
Current Role at Foursquare
Kevin Ames serves as the Senior Director of Customer Success at Foursquare, a position he has held since 2024. In this role, he focuses on enhancing customer experiences and driving customer success initiatives. His responsibilities include developing strategies that improve customer engagement and retention, as well as overseeing the customer lifecycle from onboarding to renewal.
Previous Experience in Customer Success
Prior to his current role, Kevin Ames accumulated extensive experience in customer success across various organizations. He worked at LinkedIn in multiple capacities, including National Manager for Renewals & Customer Success for LinkedIn Learning and Head of Global Music Program. His tenure at LinkedIn spanned from 2011 to 2019, where he contributed to enhancing customer relationships and driving program success.
Leadership Roles in SaaS Companies
Kevin has over 16 years of experience in building and leading post-sales functions within hypergrowth B2B SaaS environments. He held the position of Senior Director of Enterprise Customer Success at Tempo Software and served as Head of Customer Enablement & Education at Asana. His leadership roles have emphasized the importance of customer advocacy and product adoption.
Educational Background
Kevin Ames studied at UC Santa Barbara, where he gained foundational knowledge that has supported his career in customer success and business management. He also attended Redwood High School, which contributed to his early development and interests in the field.
Skills and Areas of Expertise
Kevin is skilled in designing scalable digital customer experiences and implementing programs that enhance customer engagement. His expertise includes developing go-to-market strategies, coaching teams, and managing change effectively. He is passionate about creating programs that drive revenue growth and improve customer satisfaction.