Brice Obert
About Brice Obert
Brice Obert is an E-commerce Customer Service Manager at Fox Racing in Barcelona, Spain, where he has worked since 2021. He has a background in sport science from the University of Strasbourg and has previously held leadership roles at Concentrix and Speedkart.
Work at Fox Racing
Brice Obert has been serving as the E-commerce Customer Service Manager at Fox Racing since 2021. Located in Barcelona, Catalonia, Spain, he has held this position for three years. In his role, he has successfully overachieved global targets by 160%. His contributions have been recognized with the Employee of the Month award, highlighting his effectiveness in managing customer service operations within the e-commerce sector.
Education and Expertise
Brice Obert studied Sport Science at the University of Strasbourg from 2011 to 2015, completing a four-year program. His educational background provides a foundation for his professional expertise. He possesses skills in building dashboards and reports using internal company tools, as well as rewriting process articles to improve analysis and problem-solving capabilities.
Previous Work Experience
Before joining Fox Racing, Brice Obert worked as an Operations Team Leader at Concentrix from 2019 to 2021 in Dublin, Ireland. He also held the position of Operations Project Coordinator at Speedkart from 2017 to 2018 in Hyères, France. These roles contributed to his development in operations management and customer service.
Mentoring and Support
In his current role, Brice Obert provides senior mentoring through live advice and online chat support. He offers solutions to agents, enhancing their skills in customer service and operational efficiency. His experience in mentoring reflects his commitment to developing team capabilities and improving service delivery.