Jan Liwanag
About Jan Liwanag
Jan Liwanag serves as the E Commerce Customer Success Lead at Fox Racing, a position he has held since 2022. He has a diverse background in customer service and management, with previous roles at various companies including SST&C, LEGOLAND California Resort, and Dave & Buster's.
Work at Fox Racing
Jan Liwanag has been employed at Fox Racing since 2020, initially serving as a Client Support Representative. In 2022, he advanced to the role of ECommerce Customer Success Lead. His responsibilities include ensuring customer satisfaction and enhancing the online shopping experience for clients. His tenure at Fox Racing spans over four years, during which he has contributed to the company's e-commerce initiatives.
Previous Employment Experience
Prior to joining Fox Racing, Jan Liwanag held various positions in customer service and management. He worked as an Assistant Store Manager at SST&C 歐時尚男士西裝 for ten months in 2018. He also served as a Water Park Admissions Team Lead at LEGOLAND California Resort for seven months in 2016. Additionally, he was a Captain at Dave & Buster's Inc. for one year and a Seasonal KPS Agent at Stance Socks for three months.
Education and Expertise
Jan Liwanag earned a Bachelor's degree in Business Administration and Management from California State University, San Marcos. His studies spanned from 2011 to 2016. During his time at the university, he participated in various volunteer roles, including serving as a Student Volunteer on the Orientation Team and as an Information Desk Student Assistant.
Customer Service Skills
Throughout his career, Jan Liwanag has developed strong customer service skills. His roles have involved direct interaction with customers, managing teams, and ensuring a positive experience in various settings. His experience in e-commerce customer service at Fox Racing and Stance Socks has equipped him with the knowledge to address customer inquiries effectively.