Valentin Thum
About Valentin Thum
Valentin Thum is a Customer Service Representative at Fox Racing in Barcelona, Spain, where he has worked since 2020. He has a background in logistics and business administration, holding a Master of Science and a Bachelor of Arts from Hochschule Hof, University of Applied Sciences.
Work at Fox Racing
Valentin Thum has been employed at Fox Racing as a Customer Service Representative since 2020. In this role, he is responsible for monitoring outbound deliveries and resolving exceptions. He has also implemented process improvements in customer service operations. Additionally, Thum plays a key role in training and assisting new team members within the customer service department, contributing to the overall efficiency and effectiveness of the team.
Previous Experience in Customer Service
Before joining Fox Racing, Valentin Thum worked at CPM International as an International Customer Service Representative from 2020 to 2021. His experience in customer service extends to his role at Lavaris Technologies GmbH, where he served as Manager for the Indian Territory for five months in 2016. Thum's background includes various positions that have equipped him with skills in customer relations and operational management.
Education and Expertise
Valentin Thum studied at Hochschule Hof, University of Applied Sciences, where he earned a Master of Science in Logistics from 2017 to 2019. He also completed a Bachelor of Arts in Business Administration at the same institution from 2013 to 2017. Additionally, he participated in the German-Indian Summer School at PSG College of Technology in 2014, focusing on Economics, Science, Culture, and Social Economics.
Background in Real Estate and Logistics
Thum has experience in the real estate sector, having worked as a Certified Real-Estate Surveyor at Sprengnetter goValue GmbH from 2015 to 2016. His early career included a position at DPD Pakketservice as a Sorting and Handling Worker in 2015. This diverse background in logistics and customer service has contributed to his current expertise in managing customer relations and operational processes.