Allen Johnson
About Allen Johnson
Allen Johnson is a Help Desk Analyst with a Bachelor's degree in Information Technology from Millikin University. He has worked in various roles in the IT sector since 2018 and is currently employed at Dominican University and Framework IT, while also engaging in community service and seeking international work opportunities.
Work at Framework IT
Currently, Allen Johnson serves as a Help Desk Analyst at Framework IT, a position he has held since 2020. In this role, he is responsible for providing technical support and troubleshooting assistance to clients. His work involves documenting new processes within client environments, which contributes to improving operational efficiency. Based in Chicago, Illinois, Allen's role at Framework IT reflects his commitment to delivering quality IT support.
Current Role at Dominican University
Allen Johnson has been working as a Simulation Assistant at Dominican University since 2019. In this position, he supports the university's simulation programs, which are essential for training and education. His experience in this role complements his technical background and enhances his ability to assist in educational environments. He has been part of the River Forest, Illinois community through his work at the university.
Education and Expertise
Allen Johnson earned a Bachelor's degree in Information Technology from Millikin University, where he studied from 2012 to 2017. His education has provided him with a solid foundation in IT principles and practices. This academic background supports his professional roles, particularly in technical support and consulting. Allen is committed to continuous learning, focusing on acquiring new skills and technologies to advance his career.
Previous Experience at Flex Managed Services Limited
Before his current roles, Allen worked as a Helpdesk Technician at Flex Managed Services Limited from 2018 to 2019. During this time, he provided technical support and resolved issues for clients in the Greater Chicago Area. This experience helped him develop practical skills in IT support and customer service, which he continues to apply in his current positions.
Community Involvement and Consulting Experience
Allen Johnson actively engages in community service by assisting local community members with PC repair and setup. He has also worked as a consultant with local companies, focusing on enhancing community involvement. His efforts demonstrate a commitment to using his technical skills to benefit others and improve local IT capabilities.