Christine Trost
About Christine Trost
Christine Trost is the Vice President of Customer Success at FranklinCovey, known for her strategic execution and passion for coaching and mentoring. She has a background in Mass Communication and Media Studies from UCLA and has held various roles at FranklinCovey and Liberty Mutual.
Current Title and Role
Christine Trost is the Vice President of Customer Success at FranklinCovey, a position she has held since 2022. Based in Salt Lake City, Utah, she is responsible for ensuring customer satisfaction and spearheading strategic initiatives for the company. Her role involves leading pilot groups for new initiatives, contributing to their successful rollout across FranklinCovey. Christine is recognized for her ability to think big and execute strategies effectively, which is crucial in her current position.
Previous Experience at FranklinCovey
Before becoming the Vice President of Customer Success, Christine Trost served as the Managing Director for FranklinCovey's Central Region from 2015 to 2022. In this role, she managed client relationships and drove business growth over a 7-year period. Prior to that, she was a Client Partner at FranklinCovey from 2007 to 2015, further honing her skills in customer relations and strategic account management.
Early Experience at Liberty Mutual
Christine Trost worked as an Account Representative at Liberty Mutual from 2006 to 2007. During this year, she gained valuable experience in client management and sales, which laid the foundation for her future roles in customer success and business development.
Education Background
Christine Trost holds a Bachelor of Science in Mass Communication/Media Studies from UCLA, completed between 2004 and 2006. Additionally, she achieved a Bachelor of Arts in Communication and Media Studies in 1970. Her educational background provided her with a strong foundation in media and communication principles, which she applies in her professional roles.
Professional Skills and Focus
Known for her passion for coaching and mentoring, Christine Trost focuses on identifying and solving inefficiencies in systems. She builds trust through clear communication, respect, accountability, and consistently delivering results. Her expertise in executing strategies with excellence has made her a vital asset to FranklinCovey, where she continues to influence successful rollouts and drive customer success.