Heather Ragsdale
About Heather Ragsdale
Heather Ragsdale is a Coordinator Trainer at FranklinCovey with a background in client service coordination and process improvement. She holds a Bachelor's Degree in Marriage, Family, and Human Development from Brigham Young University.
Current Role at FranklinCovey
Heather Ragsdale currently holds the position of Coordinator Trainer at FranklinCovey. She has been in this role since 2013. In this capacity, Heather is responsible for designing and implementing an onboarding process specifically tailored for Client Service Coordinators. She ensures the success of new employees by mentoring team members on best practices to enhance customer service and career development. Additionally, Heather acts as a liaison between IT and Client Service Coordinators to resolve system questions and support issues.
Previous Positions at FranklinCovey
Before her current role, Heather Ragsdale served in various positions at FranklinCovey. From 2009 to 2013, she was a Client Service Coordinator. Prior to that, she worked as a Contract Administrator from 2008 to 2009. She initially joined FranklinCovey as an Employee Reimbursement Specialist in 2006, holding that position for three months.
Career at Sundance Mountain Resort and Macey's Food Stores
Heather Ragsdale has also worked outside of FranklinCovey. From 2006 to 2007, she was a Ski Instructor at Sundance Mountain Resort. Earlier in her career, she was employed at Macey's Food Stores as a Courtesy Clerk from 2004 to 2005. These roles helped her develop a diverse skill set that she draws upon in her current professional endeavors.
Educational Background
Heather Ragsdale earned her Bachelor’s Degree in Marriage, Family, and Human Development from Brigham Young University. She attended the university from 2004 to 2008. Her academic background contributes to her strong abilities in process improvement and mentoring, which are crucial aspects of her role at FranklinCovey.
Contributions and Skills
Heather Ragsdale has designed and implemented an onboarding process to ensure the success of Client Service Coordinators at FranklinCovey. She also created a user-friendly online reference manual that is regularly updated for ease of access and updates. Heather demonstrates a strong ability in process improvement with a bias for action, making her a vital asset to her team.