Macy Stack
About Macy Stack
Macy Stack is a Customer Success Manager at FranklinCovey with a diverse background in education, event production, and digital marketing.
Title
Macy Stack holds the position of Customer Success Manager at FranklinCovey. In this role, she focuses on engaging and retaining clients through consultative conversations and tailored product solutions.
Company
Macy Stack is currently employed at FranklinCovey, an organization known for its focus on leadership, corporate training, and customer success.
Education and Expertise
Macy Stack has a robust educational background that includes a Master of Arts in Education from the University of California, Davis, earned in 2017. She also obtained a Multiple Subject Teaching Credential in 2016 and a BA in International Relations and Affairs in 2014 from the same institution. In addition, Macy studied Spanish at Universidad Latina de Costa Rica in 2013 and Development Economics through Semester at Sea in 2012. This diverse education has equipped her with a wide-ranging skill set applicable to various professional roles.
Professional Background
Macy Stack has held several positions that highlight her versatility and expertise. She worked as an Event Producer at Health IT Conference and as a Digital Marketing Consultant in a freelance capacity, both from 2020 to 2021. Her teaching career at Vacaville Unified School District spanned multiple roles including Teacher, Student Teacher, and Substitute Teacher from 2014 to 2021. These roles have contributed to her extensive experience in client management, education, and digital marketing.
Client Relationship Management
At FranklinCovey, Macy Stack utilizes Salesforce CRM to manage and track client pipelines effectively. She is known for customizing product features to meet specific client needs and provides high-level technical and product support. Her approach has significantly contributed to enhancing client satisfaction and retention.