Phoebe Mc Kinney
About Phoebe Mc Kinney
Phoebe Mc Kinney is the Director of Customer Success at FranklinCovey, with over 20 years of experience in coaching and talent development.
Title
Phoebe Mc Kinney holds the position of Director of Customer Success at FranklinCovey. She has been in this role since 2022, based in Dallas, Texas, United States.
FranklinCovey Experience
Phoebe Mc Kinney has an extensive tenure at FranklinCovey. Prior to her current role, she served as the Interim Managing Director in 2022 for four months and as a Managing Learning Strategist from 2021 to 2022. In her current position, she leads the FranklinCovey Implementation Strategist team for both the US and Canada, focusing on optimizing team processes to enhance client relationships. Additionally, she serves as an advisor to the sales and customer success teams of FranklinCovey's international partners.
Past Roles
Before joining FranklinCovey, Mc Kinney founded and owned Made Simple Consulting from 2006 to 2019 in the Dallas/Fort Worth Area. She also worked at McDonald's from 2002 to 2006 as the International Field Relations Manager for Ronald McDonald House Charities, based in Oak Brook, IL. Earlier in her career, she was a Senior Coordinator for Global Grants at Lions Clubs International from 1998 to 2002, also in Oak Brook, IL.
Education
Phoebe Mc Kinney holds a Bachelor of Arts in Biology from North Central College, earned between 1994 and 1998. Additionally, she completed the RMHC Executive Leadership Program at Northwestern University - Kellogg School of Management.
Professional Expertise
With over 20 years of experience, Phoebe Mc Kinney specializes in diagnosing talent development and operational needs for non-profit and corporate organizations. She is passionate about creating workplaces that foster both personal and professional growth and has worked closely with board members, executives, and program delivery teams throughout her career.