Ray Mc Grath
About Ray Mc Grath
Ray Mc Grath is the Execution Practice Leader for FranklinCovey in the UK and Europe, with extensive experience in IT Service Management and Service Delivery.
Current Roles
Ray Mc Grath is currently working at FranklinCovey as Execution Practice Leader for the UK and Europe, focusing on transforming organizational behavior and culture since 2014. Additionally, he serves as a Consultant and Business Coach at Legato Management Consulting, based in Cheltenham, UK.
Previous Positions
Ray Mc Grath has held numerous significant positions across various companies. He worked at NXO (NextiraOne) as Customer Services and HR Director from 2007 to 2014 in the United Kingdom. He was the Director of Service Operations at STAR INTERNET LTD from 2004 to 2007 in Gloucester, United Kingdom. Earlier, he served as Services and Operations Director at Alternative Business Solutions from 2001 to 2004. Ray also held key roles at Princeton Softech and SELECT Software Tools, contributing as VP Development / Professional Services and VP Product Development / VP Product Marketing respectively.
Educational Background
Ray Mc Grath has an extensive academic background in computing and business. He earned a BSc (Hons) in Computing and Business from the University of Gloucestershire, completed an HNC in Real Time Computing Systems, and an ONC in Electrical and Electronic Engineering at Gloucestershire College of Arts and Technology. Additionally, Ray studied IT Service Management at QA Interquad and completed courses in Leadership and 7 Habits at Franklin Covey Group.
Expertise in IT Service Management
Ray Mc Grath specializes in IT Service Management and Service Delivery with a focus on improving customer experience. His career demonstrates a strong emphasis on enhancing service operations and driving efficient processes within organizations. This includes his deep experience in finding, recruiting, and retaining talent, a crucial aspect of his expertise.
Board Experience
From 2016 to 2020, Ray Mc Grath served as a Member of the Board of Trustees at St Edward's School in Cheltenham, England, United Kingdom. This role exemplifies his commitment to community involvement and his strategic capabilities in governance.