Mike Roberts
About Mike Roberts
Mike Roberts serves as the Head of Client Success at Fraud.net, where he has worked since 2022. He has extensive experience in customer success roles across various companies, including Attraqt, Apptio, and JRNI, and is recognized for his problem-solving skills and ability to enhance customer satisfaction.
Current Role at Fraud.net
Mike Roberts serves as the Head of Client Success at Fraud.net, a position he has held since 2022. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His responsibilities include overseeing client success strategies and implementing solutions that address client needs. Based in London, England, he has contributed to the company's efforts in improving customer engagement and retention.
Previous Experience at Attraqt
Prior to his current role, Mike worked at Attraqt as a Senior Customer Success Manager from 2021 to 2022. During his tenure in London, England, he was responsible for managing customer accounts and ensuring that clients received optimal value from the company's services. His work involved developing strategies to improve customer satisfaction and retention.
Career Background in Customer Success
Mike has a diverse background in customer success roles across various companies. He served as a Premier Success Manager at Apptio from 2019 to 2020 and as a Senior Customer Success Manager at CB4 from 2020 to 2021. Additionally, he held positions at JRNI as a Customer Success Manager and Project Manager from 2016 to 2019. His experience spans over several years and includes managing high-volume customer accounts.
Skills and Expertise
Mike Roberts is recognized for his creative problem-solving skills, which he tailors to meet specific customer needs. He is an expert in managing both high-volume customer accounts and providing personalized, high-touch engagements. His ability to implement process improvements has resulted in increased customer satisfaction and retention across his various roles.