Ehtiram Ali
About Ehtiram Ali
Ehtiram Ali is a Technical Support professional with over 8 years of experience in customer support. He currently works at Freecast Inc, providing assistance for Rabbit TV and demonstrating a strong commitment to customer satisfaction and continuous learning.
Work at FreeCast
Ehtiram Ali has been employed at Freecast Inc as a Technical Support specialist since 2013. In this role, he provides assistance to customers, focusing on troubleshooting and resolving technical issues related to Rabbit TV. His responsibilities include guiding users through installation processes, managing registration inquiries, and addressing video player and browser-related problems. Ali utilizes live chat and email as primary communication channels to deliver support, ensuring customer satisfaction and effective problem resolution.
Previous Experience at Synergy Computers
Before joining Freecast, Ehtiram Ali worked at Synergy Computers as a Computer Technician from 2005 to 2009 in Karachi, Sindh, Pakistan. During his four years at Synergy Computers, he gained valuable experience in technical support and computer maintenance. This role contributed to his foundational skills in troubleshooting and customer service, which he continues to apply in his current position.
Education and Expertise
Ehtiram Ali studied English at a college from 1997 to 1999, completing a two-year program. His educational background in English has likely enhanced his communication skills, which are essential in his technical support role. Ali demonstrates a commitment to professional development by actively seeking new learning opportunities to improve his skills and knowledge in customer support.
Customer Support Experience
With over eight years of experience in customer support, Ehtiram Ali emphasizes a strong dedication to customer satisfaction and effective problem-solving. His passion for helping and guiding customers is evident in his approach to technical support. Ali's extensive experience allows him to handle a variety of technical issues efficiently, contributing to a positive customer experience.