Charles Reel
About Charles Reel
Charles Reel is a Tech Support Intern at Free Geek, where he has worked since 2019. He has previous experience in technical roles and certifications, including CompTIA A+ and Network+, and teaches computer skills while managing support requests using the RT ticketing system.
Work at FreeGeek
Charles Reel has been employed at FreeGeek as a Tech Support Intern since 2019. In this role, he teaches computer skills to individuals receiving technical support. He utilizes the RT (Request Tracker) ticketing system to manage and prioritize support requests, ensuring efficient service delivery. His responsibilities include assisting users with various technical issues, particularly focusing on Linux and Mac OS systems.
Previous Employment Experience
Before joining FreeGeek, Charles Reel worked at United Excel Design as a Laborer Foreman from 2016 to 2018 in Honolulu, Hawaii. His role involved overseeing labor activities and managing team operations. Additionally, he was employed as a Sales Associate at RadioShack from 2014 to 2015 in Portland, Oregon, where he engaged with customers and assisted in sales processes.
Education and Expertise
Charles Reel possesses CompTIA A+ and Network+ certifications, which validate his knowledge in IT support and networking. He has a strong interest in Red Hat Enterprise Linux (RHEL) Administration and is currently preparing for the RHCSA EX200 exam. His educational background and certifications contribute to his technical expertise in the field.
Technical Skills and Support
In his current role, Charles offers assistance primarily for Windows systems, although his official support focuses on Linux and Mac OS. He combines his technical skills with his teaching abilities to help users navigate various computer-related challenges. His experience in technical support enables him to provide effective solutions to a diverse range of technical issues.