Juan Manuel Muro, Jr.
About Juan Manuel Muro, Jr.
Juan Manuel Muro, Jr. serves as the Executive Director at Free Geek in Portland, Oregon, where he focuses on organizational growth and digital equity. With a diverse background in management and customer experience, he actively mentors staff and engages in community initiatives.
Work at Free Geek
Juan Manuel Muro, Jr. has served as the Executive Director of Free Geek since 2022, contributing to the organization for two years in Portland, Oregon. His responsibilities include overseeing the hiring and retention of qualified staff, planning and presenting the annual budget, and engaging in major donor asks. Muro is also involved in public speaking events and leads the region's Digital Equity Action Plan. He focuses on building organizational capacity for growth and sustainability while promoting justice in the workplace and creating career pathways for underrepresented community members.
Previous Roles at Free Geek
Before becoming Executive Director, Muro held several positions at Free Geek. He worked as the Senior Manager of Customer Experience from 2019 to 2022, where he focused on enhancing customer interactions. Prior to that, he served as Sales Manager from 2018 to 2020, contributing to sales strategies and team management. His progression within the organization highlights his commitment to Free Geek's mission and his expertise in customer relations and sales.
Career Background
Muro has a diverse career history prior to his current role. He worked at DXL Group as an Assistant Manager from 2004 to 2007 and at The TJX Companies, Inc. as a Customer Service Manager from 2007 to 2008. His experience at Starbucks spanned several roles, including Shift Supervisor, Store Manager, and Assistant Manager from 2009 to 2018. This extensive background in retail management has equipped him with skills in customer service and team leadership.
Education and Expertise
Juan Manuel Muro, Jr. studied at San Francisco State University, where he earned a Bachelor of Business Administration (BBA) in 2006. His educational background supports his roles in management and organizational leadership. Muro is recognized for his expertise in digital equity, having worked as a digital equity practitioner in Oregon and authored 'A Kids Book About Digital Equity.' He also serves on the advisory council of Digitunity and leads the Coalition of Digital Equity.
Mentorship and Community Engagement
Muro is dedicated to mentoring and coaching management-level staff members, connecting them with resources to enhance their knowledge and skills. His passion for community impact drives his efforts to restore justice in the workplace and support underrepresented groups. Muro's leadership in initiatives like the Digital Equity Action Plan reflects his commitment to fostering inclusive opportunities and addressing digital disparities.