Mackenzie Gordon
About Mackenzie Gordon
Mackenzie Gordon is a Customer Success Manager with a background in film and new media production. She has nearly five years of experience in the online media space and has held positions at Quillt and kate spade new york.
Work at Freestar
Mackenzie Gordon currently serves as a Customer Success Manager at Freestar, a position she has held since 2023. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include analyzing customer needs and providing tailored solutions to improve their experience with the company's services.
Education and Expertise
Mackenzie Gordon holds a Bachelor of Arts in Film/Cinema/Video Studies from DePauw University, where she studied from 2012 to 2016. She furthered her education by obtaining a Master of Arts in New Media Production from Webster University in 2017. Her academic background equips her with a unique blend of analytical and creative skills, which she applies in her professional endeavors.
Background
Mackenzie Gordon has nearly five years of experience in the online media space, with a focus on digital operations. Prior to her current role, she worked as a Senior Ad Operations Analyst at Quillt from 2018 to 2023, where she contributed to various digital media projects. Earlier in her career, she was an Operations Associate at kate spade new york from 2013 to 2018, gaining valuable experience in operations management.
Professional Experience
Before joining Freestar, Mackenzie Gordon accumulated significant experience in the online media industry. At Quillt, she worked remotely for five years as a Senior Ad Operations Analyst, where she honed her skills in digital operations. Her earlier role as an Operations Associate at kate spade new york provided her with foundational knowledge in operational processes and customer service.
Skills and Competencies
Mackenzie Gordon combines analytical skills with creativity to develop innovative solutions based on data-driven insights. Her expertise in digital operations and customer success allows her to effectively address client needs and enhance their overall experience. This skill set is particularly valuable in her current role at Freestar, where she focuses on customer satisfaction and relationship management.