Morgan S.
About Morgan S.
Morgan S. is a Senior Customer Success Manager at Freestar, where they have worked since 2023. With a background in account management and product management, Morgan has held various roles in the Kansas City area and has a Bachelor of Business Administration in Marketing from the University of Missouri-Columbia.
Current Role at Freestar
Morgan S. serves as a Senior Customer Success Manager at Freestar, a position held since 2023. In this role, Morgan focuses on enhancing client relationships and ensuring customer satisfaction through effective management of client accounts. The responsibilities include conducting regular business reviews and presenting data-driven insights to clients, which contribute to improved site performance and return on investment.
Previous Experience at Hyphen, LLC
Before joining Freestar, Morgan worked at Hyphen, LLC as a Product Manager for 10 months in 2022 to 2023. This role was based in the Kansas City Metropolitan Area and involved overseeing product development and managing cross-functional teams to ensure successful product launches.
Career at Amply Media
Morgan S. has extensive experience at Amply Media, where they held multiple roles from 2018 to 2022. Initially starting as an Account Coordinator, Morgan progressed to Account Manager and later became a Senior Account Manager. In 2022, Morgan also took on the role of Manager, Strategic Partnerships for a brief period. Throughout these positions, Morgan contributed to significant revenue growth and client engagement strategies.
Educational Background
Morgan studied at the University of Missouri-Columbia, where they earned a Bachelor of Business Administration (BBA) with a focus on Marketing. This degree was completed from 2012 to 2016 and provided a foundation in business principles and marketing strategies.
Contributions to Client Success
In the role of Senior Customer Success Manager, Morgan has contributed to a 10% increase in upsell revenue by collaborating with the sales team to identify upsell and cross-sell opportunities within existing client accounts. This strategic approach has enhanced client satisfaction and loyalty.