Neha Sharma
About Neha Sharma
Neha Sharma is a Publisher Support Manager at Freestar, where she manages escalations and collaborates with the Support Engineer team to resolve technical issues. She has extensive experience in digital advertising and has previously held roles at various organizations, including Seneca College and The Children's Place.
Work at Freestar
Neha Sharma serves as the Publisher Support Manager at Freestar, a position she has held since 2021. In this role, she manages escalations and collaborates with the Support Engineer team to resolve technical issues. Neha supports Account Managers by addressing customer needs throughout the onboarding process and their ongoing growth with Freestar. Her responsibilities include utilizing her expertise in digital advertising campaigns to ensure client satisfaction and operational efficiency.
Education and Expertise
Neha Sharma studied at Seneca College, where she completed a Computer Programmer program from 2018 to 2020, achieving a CPD. During her education, she developed skills in testing and troubleshooting digital advertising campaigns and advertisement setups on client sites. This technical knowledge has been instrumental in her current role at Freestar, where she applies her educational background to support clients effectively.
Background
Before joining Freestar, Neha Sharma gained diverse experience in various roles. She worked as a Research Assistant at Seneca College for five months in 2021. Additionally, she served as a Sales Associate at The Children's Place for four months in 2020. Neha also completed an eight-month co-op as a System Developer at the Healthcare of Ontario Pension Plan (HOOPP) in 2020, and worked as a Publisher Operations Specialist at Sortable for seven months in 2021.
Achievements
Throughout her career, Neha Sharma has developed a deep understanding of Freestar's tools, products, and systems. This knowledge enables her to execute changes with efficiency and accuracy. Her ability to troubleshoot and test digital advertising campaigns has contributed to her effectiveness in managing client relationships and supporting the growth of Freestar's customer base.