Nikita Prokhin
About Nikita Prokhin
Nikita Prokhin is a Customer Success Manager at Freestar, where he has worked since 2022. He has a diverse background in customer service and management, with previous roles at Kings Bay Y and S&R Sport.
Current Role at Freestar
Nikita Prokhin serves as a Customer Success Manager at Freestar, a position he has held since 2022. In this role, he focuses on ensuring client satisfaction and fostering strong relationships with customers. His responsibilities include managing client accounts, addressing customer inquiries, and implementing strategies to enhance the overall customer experience.
Previous Experience at Freestar
Before becoming a Customer Success Manager, Nikita Prokhin worked at Freestar in various capacities. He was a Business Development Associate for six months in 2021, followed by an eight-month tenure as an Associate Account Manager from 2021 to 2022. These roles contributed to his understanding of client needs and business operations within the company.
Experience at Kings Bay Y
Nikita Prokhin held multiple positions at Kings Bay Y from 2017 to 2021. He served as the Assistant Physical Education and Aquatics Director and also worked as a Program Coordinator/Communications Specialist. His roles involved overseeing programs, managing communications, and contributing to the development of physical education initiatives in the Greater New York City Area.
Education at St. Francis College
Nikita Prokhin studied at St. Francis College from 2015 to 2019, completing a four-year program. His education provided him with foundational knowledge and skills that he applied in his subsequent roles in customer success and program management.
Early Career Experience
Nikita Prokhin began his professional career as Special Events Staff at St. Francis College for three months in 2015. He also worked as a Regional Sales Representative at S&R Sport for 11 months in 2019. These early roles helped him develop skills in event management and sales, which have been beneficial in his later positions.