Jay Herrero
About Jay Herrero
Jay Herrero serves as the Executive Director of Global Support at FreeWheel, a position he has held since 2020. With extensive experience in client operations and service center development, he has worked in various roles across multiple organizations and global locations.
Work at FreeWheel
Jay Herrero has served as the Executive Director of Global Support at FreeWheel since 2020. In this role, he oversees client operations across more than 35 countries in the Americas, EMEA, and Asia Pacific regions. Herrero previously held the position of Senior Director of Global Support at FreeWheel from 2016 to 2020, where he contributed to the development of service operations in major global cities, including New York City.
Professional Background
Before joining FreeWheel, Jay Herrero worked at OpenLink Financial for a decade, from 2004 to 2014. He held various roles, including Director of Global Client Support and Regional Manager for the Americas and AsiaPac. His career began at The Floating Hospital as an Outreach Coordinator from 1996 to 1997. Herrero also worked as an Analyst and Senior Analyst at OpenLink Financial from 2001 to 2002.
Education and Expertise
Jay Herrero studied at Kingsborough Community College from 1994 to 1995 and at Borough of Manhattan Community College from 1995 to 1996. He possesses expertise in Business Process Design and Resource Planning. His specialization includes award-winning Service Center Development, strategic planning, and project management, with a focus on Business Intelligence and Analytics.
Global Service Operations Experience
Herrero has built Service Operations in major global cities, including London, Vienna, Singapore, and Bangalore. His experience in managing client operations on a global scale has equipped him with a comprehensive understanding of diverse markets and client needs across different regions.