Matthew Gomez
About Matthew Gomez
Matthew Gomez is a Support Engineer with extensive knowledge in Ivanti Endpoint Manager, holding certifications for its 2017.3 and 2019.1 builds. He has a strong background in technical support roles and a Bachelor of Science in Computer and Information Systems Security.
Work at FreeWheel
Matthew Gomez has been employed at FreeWheel as a Support Engineer since 2022. In this role, he specializes in troubleshooting technical issues, drawing on his extensive experience in various IT positions. His responsibilities include providing support for clients and ensuring the smooth operation of technical systems.
Education and Expertise
Matthew Gomez earned a Bachelor of Science degree in Computer and Information Systems Security/Information Assurance from the University of Utah. His studies spanned from 2011 to 2018, during which he developed a strong foundation in information security principles. He has also gained extensive knowledge in the Ivanti Endpoint Manager Product, achieving certification in Ivanti EPM Administration for both the 2017.3 and 2019.1 builds.
Background in Technical Support
Before joining FreeWheel, Matthew Gomez accumulated significant experience in technical support roles. He worked as a Technical Support Engineer at Ivanti from 2019 to 2022, and as a Technical Support Specialist at IT-Tech LLC from 2018 to 2019. Additionally, he served as an IT Support Specialist at Cottonwood Residential from 2015 to 2018, where he honed his skills in troubleshooting and software management.
Skills in Software Management
Matthew Gomez possesses strong skills in writing scripts and managing software deployment. His experience includes Mobile Device Management, where he has been involved in provisioning machines for company use. This technical expertise supports his role in troubleshooting and resolving various IT-related issues.
Early Career Experience
Matthew Gomez began his career in the service industry, working as Kitchen Staff at Culvers Restaurant for five months in 2015. This early experience provided him with foundational skills in teamwork and customer service, which he later applied in his IT roles.