Nikhil Sharma
About Nikhil Sharma
Nikhil Sharma is a Manager in Support Engineering at FreeWheel, where he has worked since 2019 and currently leads the Global SSP Support team in the EMEA region. He has a diverse background in engineering, project management, and client services, with experience in various roles across multiple companies.
Work at FreeWheel
Nikhil Sharma has been with FreeWheel since 2018, holding various positions within the organization. He currently serves as Manager of Support Engineering, a role he has held since 2022. In this capacity, he operates in a hybrid work environment based in Paris, Île-de-France, France. Prior to this, he was the Team Lead for Global SSP Support in the EMEA region, a position he has maintained since 2019. His responsibilities include managing Advanced TV Support Operations, focusing on continuous service improvement and enhancing the Net Promoter Score (NPS) system. He has also facilitated cross-team projects to improve operational efficiency.
Education and Expertise
Nikhil Sharma holds a Master of Science (MSc) in Electronic Communications & Computer Engineering from the University of Nottingham, which he completed from 2013 to 2014. He furthered his education with another MSc in International Management from Institut Mines-Télécom Business School, graduating in 2018. Additionally, he earned a Bachelor of Engineering (B.E.) in Electronics and Telecom from K.J. Somaiya Institute of Engineering & I.T. from 2006 to 2011. His educational background supports his expertise in support engineering, project management, and business development.
Previous Work Experience
Before his tenure at FreeWheel, Nikhil Sharma held several roles that contributed to his professional development. He worked as an Acquisition Editor (Videos) at Packt Publishing from 2015 to 2016, where he developed skills in business development and project management. He also served as an International Publisher Client Services Manager Intern at FreeWheel in 2018 and as an International Publisher Client Services Manager for six months in 2019. His earlier experience includes working as a Technical Content Writer at Datamatics Global Services Limited from 2012 to 2013 and as an IELTS Invigilator at the British Council from 2017 to 2018.
Coaching and Mentoring Experience
Nikhil Sharma has experience in coaching and mentoring new team members in support engineering roles. His approach focuses on enhancing team performance and ensuring that new hires are effectively integrated into the operational framework. This experience complements his managerial responsibilities at FreeWheel, where he emphasizes continuous service improvement and operational efficiency.