Traci Brandon
About Traci Brandon
Traci Brandon is a Global Client Solutions Trainer at FreeWheel, where she has worked since 2019. She has a diverse background in technical support and operations, with previous roles at Microsoft, Getty Images, and the US Census Bureau.
Current Role at FreeWheel
Traci Brandon serves as a Global Client Solutions Trainer at FreeWheel since 2019. In this role, she focuses on enhancing client engagement and training initiatives. Her responsibilities include developing training materials and conducting sessions to improve client understanding of FreeWheel's solutions. Brandon's experience in technical support and client services contributes to her effectiveness in this position.
Previous Experience at Microsoft
Brandon worked at Microsoft from 2007 to 2012, holding two positions: Technical Support Engineer and ITS Team Lead. As a Technical Support Engineer, she provided solutions to technical issues and improved response and resolution times. Later, as ITS Team Lead, she managed a team, focusing on enhancing service delivery and operational efficiency.
Background in Technical Support and Documentation
Throughout her career, Traci Brandon has demonstrated a commitment to improving technical support operations. She has successfully reduced cost-to-serve and response times in her roles. Additionally, she has conceived, created, and maintained documentation aimed at increasing the efficiency of queue-based support teams.
Educational Background
Traci Brandon studied at New York University, where she earned a Bachelor of Arts (B.A.) in French Language and Literature from 1994 to 1998. She also attended University Paris VII for 11 months in 1997, furthering her education in a global context. Her academic background supports her communication skills and cultural understanding.
Early Career and Internships
Brandon began her career with various roles in the Greater New York City Area. She worked as an Intern to the Director of Production at Miramax in 1997. She also held positions at Corbis as a Media Indexer and Getty Images as a Search Data Editor, where she developed skills in data management and editorial processes.