Julia Frohwein
About Julia Frohwein
Julia Frohwein is the Lifecycle Marketing Lead at Freightos, with over 10 years of experience in customer operations and team management. She previously held various roles at PeerSpot, where she focused on enhancing customer experience and operational efficiency.
Current Role at Freightos
Julia Frohwein serves as the Lifecycle Marketing Lead at Freightos, a position she has held since 2023. In this role, she focuses on developing and implementing marketing strategies that enhance customer engagement throughout the lifecycle. Her responsibilities include managing marketing initiatives that align with customer needs and business objectives.
Previous Experience at PeerSpot
Julia Frohwein has extensive experience at PeerSpot (formerly IT Central Station), where she held multiple roles over several years. She worked as Senior Director of Customer Product and Support Operations from 2019 to 2022, overseeing customer support and product delivery. Prior to that, she served as Senior Manager of Product Delivery from 2018 to 2019, and as Delivery Manager from 2017 to 2018. Her earlier role as Content and Social Media Manager from 2016 to 2017 involved managing content strategies and social media engagement.
Education and Academic Background
Julia Frohwein studied at City, University of London, where she earned a degree in Communication Sciences from 1999 to 2003. Additionally, she attended Hasmonean High School from 1991 to 1997. Her educational background provides a foundation for her expertise in communication and customer operations.
Skills and Expertise
Julia Frohwein possesses strong communication skills that facilitate effective team management and customer satisfaction. She specializes in the intersection of Customer Operations, Support, and Success, focusing on enhancing the customer experience. With over 10 years of experience, she excels in project management and multi-tasking in fast-paced environments, maintaining composure under pressure.
Team Management and Collaboration
In her roles, Julia Frohwein has managed international teams and collaborated on cross-functional projects across various departments. Her leadership experience emphasizes building processes that prioritize customer value, ensuring operational efficiency while balancing team dynamics.