Reem Hamed
About Reem Hamed
Reem Hamed is a Customer Success Senior Associate and E-Booking Specialist at Freightos, where she has worked since 2022. She holds a Bachelor's degree in English Literature and Translation from Birzeit University, which she attended from 2014 to 2018.
Work at Freightos
Reem Hamed currently serves as a Customer Success Senior Associate - E-booking Specialist at Freightos. She has held this position since 2022, contributing to the company's operations in Ramallah, West Bank. In her role, she focuses on enhancing customer experiences and managing electronic booking processes. Prior to her current position, she worked as a Customer Success Associate at Freightos from 2020 to 2022, where she developed her skills in customer support and engagement.
Education and Expertise
Reem Hamed earned a Bachelor's degree in English Literature and Translation from Birzeit University, completing her studies from 2014 to 2018. Her academic background provides her with a strong foundation in communication and language skills, which are essential in her current role in customer success. This educational experience has equipped her with the ability to effectively interact with clients and understand their needs.
Background
Before joining Freightos, Reem Hamed worked as an Operations Assistant at Golden Globe Tours - Palestine from 2018 to 2020. In this role, she gained valuable experience in operational processes and customer service. Her transition to Freightos allowed her to further develop her expertise in customer success and electronic booking systems.
Career Progression
Reem Hamed's career has progressed from her role as an Operations Assistant at Golden Globe Tours to her current position at Freightos. She began her journey at Freightos as a Customer Success Associate, where she worked for two years before advancing to her current senior associate role. This progression reflects her commitment to professional growth and her ability to adapt to the evolving demands of the customer success field.