Alanna Ryan
About Alanna Ryan
Alanna Ryan is a Senior Customer Success Associate at FreshBooks, where she has worked since 2019. She has previous experience in account management and sales at companies such as FreshBooks, Corus Entertainment, and Shaw Communications.
Current Role at FreshBooks
Alanna Ryan currently serves as a Senior Customer Success Associate at FreshBooks. She has held this position since 2019, contributing to customer satisfaction and support in the Toronto, Canada Area. In her role, she focuses on enhancing the customer experience and ensuring that clients derive maximum value from FreshBooks' services.
Previous Experience at FreshBooks
Before her current role, Alanna Ryan worked at FreshBooks as an Account Manager from 2018 to 2019. During her one-year tenure, she was responsible for managing client accounts and fostering relationships to support customer needs in Toronto, Ontario, Canada.
Experience at Corus Entertainment
Alanna Ryan spent three years at Corus Entertainment as an Inside Sales Representative from 2015 to 2018. In this role, she engaged with clients to promote and sell media solutions, contributing to the company's sales objectives during her time there.
Background at Shaw Communications
Prior to her roles at FreshBooks and Corus Entertainment, Alanna Ryan worked at Shaw Communications from 2012 to 2015. She held a position in Promotional Scheduling within the Marketing department for three years, where she was involved in scheduling promotional content.
Education at Queen's University
Alanna Ryan studied at Queen's University, where she earned a Bachelor of Arts (B.A.) in English Language and Literature from 2008 to 2012. Her education provided her with a strong foundation in communication and analytical skills, which she has applied throughout her career.