Alex Cowan
About Alex Cowan
Alex Cowan serves as the Director of Customer Experience at FreshBooks, a position he has held since 2022. He has extensive experience in customer support roles within the company, having worked there in various capacities since 2012.
Current Role as Director of Customer Experience
Alex Cowan currently serves as the Director of Customer Experience at FreshBooks, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and improving overall service delivery. His extensive experience in customer support and management positions him to lead initiatives that prioritize user experience and engagement.
Previous Experience at FreshBooks
Alex Cowan has a comprehensive history with FreshBooks, having held various roles since 2012. He began as a Support Rockstar and progressed through several positions, including Support Team Lead, Manager of Support, and Sr. Manager of Support. His tenure culminated in his role as Associate Director of Customer Experience from 2020 to 2022, where he contributed to strategic customer service improvements.
Educational Background
Alex Cowan earned a Bachelor of Arts (B.A.) Honours in Communication Studies and Sociology from York University. He attended the university from 2008 to 2012, where he developed a strong foundation in communication principles and social dynamics, which are applicable in his professional roles.
Early Career Experience
Before joining FreshBooks, Alex Cowan worked as a Management Trainee at Penske Truck Leasing from 2009 to 2011. This experience provided him with insights into management practices and customer service operations. Additionally, he volunteered at Rogers Communications in 2012, contributing to community engagement through Rogers TV.