Alexa Miniace
About Alexa Miniace
Alexa Miniace is a Support Specialist with a background in Retail Management and a passion for visual arts. She excels in customer service by providing innovative solutions and fostering effective communication.
Work at FreshBooks
Alexa Miniace has been employed at FreshBooks as a Support Specialist since 2021. In this role, she focuses on assisting customers with their inquiries and providing effective solutions. Her responsibilities include collaborating with internal teams to address customer issues proactively. Alexa is recognized for her ability to communicate complex messages in a clear and friendly manner, enhancing the customer experience.
Education and Expertise
Alexa Miniace studied at Ryerson University, where she earned a Bachelor of Commerce in Retail Management from 2016 to 2020. This educational background has equipped her with knowledge and skills relevant to her career in retail and customer support. Her studies have contributed to her understanding of organizational clarity and effective communication strategies.
Background in Retail
Prior to her current role at FreshBooks, Alexa Miniace worked at Foot Locker as a Sales Associate from 2017 to 2020. During her time there, she gained valuable experience in customer service within the retail sector. Following her tenure at Foot Locker, she served as a Customer Happiness Agent at Mejuri for three months in 2020, where she further developed her customer support skills.
Customer Support Skills
Alexa Miniace is known for her dedication to helping customers find innovative solutions. She goes to great lengths to ensure customer satisfaction and is adept at creating organizational clarity. Her ability to partner with internal teams allows her to address customer problems effectively, showcasing her commitment to enhancing the overall customer experience.
Passion for Visual Arts
In addition to her professional pursuits, Alexa Miniace has a passion for visual arts. This interest complements her career in retail and customer support, providing her with a creative perspective that she applies to her work. Her background in visual arts may influence her approach to problem-solving and customer interactions.