Alexander Lam
About Alexander Lam
Alexander Lam is an Information Technology Specialist at FreshBooks, where he has worked since 2021. He transitioned from the food and beverage industry to IT, utilizing his customer service skills in technology roles.
Work at FreshBooks
Alexander Lam has been employed at FreshBooks as an Information Technology Specialist since 2021. In this role, he applies his expertise in technology to support the company's IT infrastructure and enhance user experience. His responsibilities include troubleshooting technical issues and providing solutions to improve operational efficiency. His tenure at FreshBooks has allowed him to integrate his customer service skills from previous roles into the IT sector.
Education and Expertise
Alexander Lam holds an Ontario College Diploma in Culinary Management - Nutrition from George Brown College, which he completed from 2012 to 2014. He further pursued education in the IT field, earning an Ontario College Diploma in Computer Technology/Computer Systems Technology from Seneca College between 2017 and 2020. This combination of culinary and technical education equips him with a diverse skill set applicable to his current role in IT.
Background in Food and Beverage Industry
Before transitioning to the IT sector, Alexander Lam worked in the food and beverage industry. He served as Garde Manger at Local Public Eatery in Ontario, Canada, from 2016 to 2017. This experience provided him with strong customer service skills, which he later leveraged in his technical support roles.
Experience at Beanfield Metroconnect
Prior to his position at FreshBooks, Alexander Lam worked as a Technical Support Representative at Beanfield Metroconnect from 2018 to 2021. In this role, he provided technical assistance to customers, resolving issues related to connectivity and service. His experience at Beanfield contributed to his development in IT support and customer service.