Alyssa Urbshott
About Alyssa Urbshott
Alyssa Urbshott is a Support Team Lead at FreshBooks, where she has worked since 2022. She has a background in customer service and team management, with previous roles at Horseshoe Resort and Brock University.
Work at FreshBooks
Alyssa Urbshott currently serves as the Support Team Lead at FreshBooks, a position she has held since 2022. In this role, she leads a team focused on providing exceptional support to customers and coworkers. Alyssa is known for her problem-solving skills, creating quick and effective solutions to various challenges. She also excels in customer interactions and staff training, contributing to the overall efficiency of the support team.
Previous Experience at Horseshoe Resort
Before joining FreshBooks, Alyssa Urbshott worked at Horseshoe Resort in various capacities. She served as Guest Services Manager from 2020 to 2021, where she managed guest interactions and services. Prior to that, she held the position of Recreation Manager from 2021 to 2022, overseeing recreational activities. Additionally, she worked as a Camp Supervisor from 2019 to 2020, where she managed camp operations. Her diverse roles at the resort provided her with extensive experience in customer service and team management.
Education and Expertise
Alyssa Urbshott earned her Bachelor of Arts in Political Science and Government from Brock University, where she studied from 2012 to 2016. Her education has equipped her with critical thinking skills applicable in various professional settings. Alyssa also holds several certifications, including Mental Health & Suicide Awareness (QPR), Mental Health First Aid, and Inclusive Leadership & Facilitation, which enhance her ability to support diverse teams and foster inclusive environments.
Background in Customer Service
Alyssa Urbshott has a strong background in customer service, having worked at Brock University as part of the Residence Life Team from 2013 to 2016. This experience allowed her to develop skills in customer interactions and team collaboration. Additionally, her role as an Administrative Assistant at Factory163 from 2016 to 2018 further solidified her expertise in administrative support and customer relations.
Focus on Diversity and Inclusion
Alyssa Urbshott is recognized for her strong focus on diversity, inclusion, and continuous learning. She actively seeks to establish collaborative relationships with Sales & Marketing teams to enhance customer experiences and develop revenue-generating products. Her commitment to these values is reflected in her professional interactions and team leadership.