Bilyana Konstantinova
About Bilyana Konstantinova
Bilyana Konstantinova is a Customer Success Associate at FreshBooks, where she has worked since 2022 in the Amsterdam Area. She has a background in Business and European Studies, with experience in business development, marketing, and sales.
Work at FreshBooks
Bilyana Konstantinova has been employed at FreshBooks as a Customer Success Associate since 2022. In this role, she is responsible for managing user testing logistics and ensuring comprehensive after-sales care for clients. Her position involves handling both business-to-consumer (B2C) sales and account management for business-to-business (B2B) clients. She operates from the Amsterdam Area, contributing to the company's commitment to customer satisfaction and support.
Previous Experience in Business Development
Before joining FreshBooks, Bilyana worked as a Business Development Representative at Veylinx from 2020 to 2022. During her two years at the company, she focused on developing client relationships and driving business growth. Prior to that, she gained experience in marketing and sales at SpeakSee for one year, from 2018 to 2019, where she contributed to the company's marketing strategies and sales initiatives.
Education and Expertise
Bilyana Konstantinova holds a Bachelor's Degree in European Studies from De Haagse Hogeschool / The Hague University of Applied Sciences, where she studied from 2015 to 2020. Additionally, she completed an exchange semester in International Business with French at Université Blaise Pascal (Clermont-II) in 2017. Her educational background includes a focus on business and commerce, enhancing her expertise in customer success and business development.
High School Education
Bilyana completed her high school education at the 22nd high school 'Georgi Stoikov Rakovski,' where she studied Spanish Language from 2003 to 2015. This foundational education provided her with language skills that complement her business studies and professional roles.
Skills in Branding and User Testing
In her professional roles, Bilyana has developed and executed branding strategies that included social media automation. Her skills extend to managing user testing logistics, which is crucial for enhancing customer experiences and product offerings. These competencies support her effectiveness in customer success and business development.