Chinwendu Okafor
About Chinwendu Okafor
Chinwendu Okafor is a Customer Success Associate at FreshBooks, with a background in customer success management and project management. She has previous experience in quality control, inside sales, and administrative roles across Nigeria and Canada.
Work at FreshBooks
Chinwendu Okafor currently serves as a Customer Success Associate at FreshBooks, a position held since 2022. In this role, he focuses on enhancing customer satisfaction and loyalty, utilizing his skills in Salesforce to manage customer relationships and sales processes. His work contributes to the overall success of the customer experience at FreshBooks, a company known for its accounting software tailored for small businesses.
Previous Work Experience
Chinwendu Okafor has held various positions prior to his role at FreshBooks. He worked as a Quality Control Associate at Mobile Forms for eight months in Abuja, Nigeria, and as a Customer Success / Inside Sales Representative at Loadlink Technologies for three months in Mississauga, Ontario, Canada. Additionally, he served as an Activities Office Assistant at the American University of Nigeria and as an Executive Assistant at Digital Bridge Institute, gaining diverse experience in customer service and administrative roles.
Education and Expertise
Chinwendu Okafor earned a Bachelor of Arts with honors in International and Comparative Politics from the American University of Nigeria, studying from 2013 to 2017. He furthered his education at Seneca College, where he completed programs in International Business Management and Supply Chain Management between 2020 and 2021. His educational background supports his expertise in Customer Success Management and Project Management, as well as proficiency in tools like Power BI for data analysis and visualization.
Skills and Specializations
Chinwendu Okafor possesses a strong skill set relevant to his professional roles. He specializes in Customer Success Management, focusing on improving customer satisfaction and loyalty. His proficiency in Salesforce aids in managing customer relationships effectively. Additionally, he has experience with MS Office for various business tasks and is skilled in using Power BI for data analysis and visualization, which enhances his ability to oversee projects and ensure successful outcomes.