Daryl Mc Eachern
About Daryl Mc Eachern
Daryl McEachern is a Program Manager for IT Solutions Delivery at FreshBooks, with extensive experience in IT services management across various organizations. He has held senior roles at companies such as International Financial Data Services Canada and Infusion, where he focused on service desk management, IT operations, and system integration.
Current Role as Program Manager at FreshBooks
Daryl Mc Eachern currently serves as Program Manager for IT Solutions Delivery at FreshBooks, a position he has held since 2022. In this role, he is responsible for overseeing IT projects and initiatives that enhance the company's technology infrastructure. He has designed a corporate purchasing portal and procurement process, contributing to the efficiency of operations within the organization.
Previous Experience at FreshBooks
Prior to his current role, Daryl worked at FreshBooks as Senior Manager of Global IT Services from 2021 to 2022. During his tenure, he focused on managing IT services on a global scale, ensuring that the company's technology needs were met effectively. His experience at FreshBooks laid the groundwork for his current responsibilities.
Career History in IT Services
Daryl has extensive experience in IT services, having held various managerial and technical roles. He worked at International Financial Data Services Canada (IFDS) as Senior Manager of Production Services from 2015 to 2021. His earlier roles include positions at Infusion, where he served as Manager of Global Service Desk and IT Operations, and as Team Lead for IT Support Services. He has a history of implementing ITIL practices and leading infrastructure initiatives.
Educational Background in Mathematics and Operations Research
Daryl earned a Bachelor's Degree in Mathematics and Operations Research from the University of Waterloo, completing his studies from 1998 to 2003. This educational background has provided him with a strong analytical foundation, which he has applied throughout his career in IT management and solutions delivery.
Key Projects and Initiatives
Throughout his career, Daryl has been involved in several key projects. He set up a multi-client service desk with a focus on security and responsiveness and developed a business case to consolidate virtual collaboration tools. Additionally, he has led server virtualization initiatives and implemented DevOps principles, emphasizing cross-functional ownership and proactive support.