Grace Antonio
About Grace Antonio
Grace Antonio serves as the Senior Manager of Support Operations at FreshBooks, a position she has held since 2018. With a background in support roles at FreshBooks dating back to 2008, she has developed extensive experience in customer support and operations management.
Work at FreshBooks
Grace Antonio has been with FreshBooks since 2008, holding various positions within the company. She started as a Support Specialist, serving in that role for two years until 2010. Following this, she advanced to the position of Support Manager, where she worked for five years until 2015. After a three-year tenure as Manager of Support Operations from 2015 to 2018, she currently serves as the Senior Manager of Support Operations. Her extensive experience at FreshBooks spans over a decade, contributing to her deep understanding of support operations.
Education and Expertise
Grace Antonio earned a Bachelor of Mathematics from the University of Waterloo, where she studied Computational Mathematics, Combinatorics, and Optimization from 2003 to 2008. This educational background provides her with a strong foundation in mathematical principles and problem-solving skills, which are essential in her role in support operations.
Background
Grace Antonio has spent her entire professional career at FreshBooks, a cloud accounting software company based in Toronto, Canada. Her journey began in 2008, and over the years, she has progressed through various roles, gaining significant experience in customer support and operations. Her long-standing association with FreshBooks reflects her commitment to the company and its mission.
Achievements
Throughout her career at FreshBooks, Grace Antonio has transitioned through multiple roles, showcasing her ability to adapt and grow within the organization. Her progression from Support Specialist to Senior Manager of Support Operations demonstrates her expertise in support management and operational efficiency. Her contributions have been integral to the development of support strategies at FreshBooks.