Jess B.
About Jess B.
Jess B. serves as the Senior Director of Support at FreshBooks, a position held since 2021. With a strong background in customer support and a degree in Business/Commerce from Queen's University, Jess has accumulated extensive experience in various roles within FreshBooks and other organizations.
Work at FreshBooks
Jess B. has been with FreshBooks since 2015, holding various positions that demonstrate a progressive career in customer support. Currently, Jess serves as the Senior Director of Support, a role held since 2021. Prior to this, Jess worked as the Director of Customer Support from 2019 to 2021, and as Associate Director of Frontline Customer Support from 2018 to 2019. Jess also held the position of Manager of Frontline Customer Support from 2016 to 2018 and began as a Support Team Lead in 2015. This extensive experience at FreshBooks highlights Jess's commitment to enhancing customer support operations.
Education and Expertise
Jess B. holds a Bachelor of Commerce (B.Com.) degree from Queen's University, where the focus was on Business and Commerce. Additionally, Jess studied International Business at NEOMA Business School, achieving a COMM qualification. This educational background provides a strong foundation for Jess's roles in customer support and management, equipping Jess with the necessary skills to lead teams effectively.
Background
Before joining FreshBooks, Jess B. gained experience in the travel and hospitality industry. Jess worked as a Marketing & Villa Specialist at Hosted Villas from 2012 to 2013 and as a Travel Advisor from 2011 to 2012. Earlier in 2009, Jess served as the Counselor in Training (CIT) Program Director at Camp Wabikon for two months. These roles contributed to Jess's understanding of customer service and support in various contexts.
Professional Development
Jess B. has also contributed to the academic field by working as a Teaching Assistant at Queen's School of Business from 2008 to 2009. This role involved supporting faculty and assisting students, further enhancing Jess's communication and leadership skills. The combination of practical experience and academic involvement has shaped Jess's approach to customer support and team management.